Medical Front Desk Receptionist

Medical Front Desk Receptionist Job Description Template

Our company is looking for a Medical Front Desk Receptionist to join our team.


  • Patient customer service both in person and over the phone;
  • Answering and routing phone calls;
  • Track patient charges; file claims;
  • Provide outstanding assistance to incoming patients;
  • Inventory and order needed supplies;
  • Scheduling;
  • Patient admissions;
  • Manage voice mail and phone forwarding after hours;
  • Monitor patient wait times and customer satisfaction;
  • Conduct appointment reminders;
  • Handle all medical record requests to include social security, disability, and attorney requests;
  • Insurance Verification of Benefits by utilizing online tools and phone;
  • Maintain waiting room cleanliness and appearance;
  • Adhere to check-out procedures, including the scheduling of procedures and follow-ups, generating receipts, patient statements, and ledgers;
  • Must be able to understand patient accounts and explain billing information to patients.


  • Organized and able to conduct oneself in accordance with employee manual;
  • Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes;
  • Must have a team mentality, flexibility and willingness to learn;
  • Medical Practice experience;
  • Technologically savvy;
  • Ability to establish and maintain effective working relationships with patients, employees, and the public;
  • Candidates without experience will not be considered;
  • Must have at least 2 years of Medical Receptionist Experience;
  • G Suite experience is a plus but not required;
  • A minimum of one year of experience in a clinical office; two to five preferred;
  • EMR and Microsoft Office skills;
  • G Suite experience is a plus;
  • Able to stay on task while performing multiple duties;
  • Must have a High School diploma or equivalent;
  • Basic knowledge of anatomy and medical terminology.