Medical Office Coordinator

Medical Office Coordinator Job Description Template

Our company is looking for a Medical Office Coordinator to join our team.


  • Provide general information about the clinic and its services;
  • Utilize automated scheduling system to analyze provider’s daily/weekly schedule;
  • Perform other functions and duties, as assigned, to support the practice;
  • Effectively manage the flow of medical information internally and externally;
  • Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision;
  • Patiently act as liaison between patient and health care providers and external patient related providers;
  • Accurately enter information into electronic health record;
  • Accurately follow guidelines to triage all incoming calls taking independent action where possible.


  • Responsible for sorting and maintaining electronic and or hard copies of charts and or medical report forms;
  • Prepares and ships records to physicians utilizing appropriate mailing sources (USPS, UPS, or Electronic) within required timeframes;
  • Protects examinee rights by maintaining confidentiality of personal and financial information at all times and in accordance with HIPPA regulations;
  • Gathers and organizes examinee charts for examinations and depositions purposes;
  • Promotes effective and efficient utilization of clinical resources and supplies;
  • Strong ability to multi-task while also maintaining professional demeanor;
  • Experience with automated medical record and registration/scheduling systems preferred;
  • ABR-OE certification preferred;
  • Associate’s degree in a related field or equivalent work experience;
  • Certificate from a business school or program;
  • Experience with windows operating systems & Microsoft office;
  • Minimum 2 years’ experience in medical office/reception setting or other customer service oriented position;
  • Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems;
  • Knowledge of managed care and insurance requirements;
  • Demonstrated skills include exceptional customer service, team building and problem solving.