Mortgage Servicing Specialist Job Description Template
Our company is looking for a Mortgage Servicing Specialist to join our team.
Responsibilities:
- Upload documents and images from Central Home Loans inbox to appropriate loan files;
- Insure the receipt of final settlement statements from escrow are monitored and received within appropriate timeframe;
- Order out incoming mortgage applications, appraisal, AVM and PCR’s, order condo documents and other required items;
- Process appraisal fees and check requests;
- Review, label/index unrecognized images. File/record images into Imaging Center using consistent naming convention provided by Business;
- Process and manage all construction loans disbursements in compliance with company procedures and service level agreements;
- Follow up on post-closing escrow holdbacks as well as delayed employer pay stubs;
- Review documents prepared at closing for any differences and if so, send revised documents and refund the member if necessary;
- Perform loan quality reviews on identified loan files;
- Perform additional duties as may be assigned;
- Mail initial loan disclosures and decline letters within required time frames;
- Responsible for overseeing and monitoring the escrow accounts, including timely and proper payments on taxes and insurance;
- Prepare and run reports on a daily and monthly basis as required;
- Compliance with industry regulations and guidelines;
- Professional communication with customers regarding all aspects of the loan.
Requirements:
- Excellent organizational skills;
- 2+ years of experience in mortgage lending required;
- High school diploma or equivalent required;
- Full time hours required, with additional hours as necessary;
- Prior use of a loan origination system and successful completion of courses or seminars relating to mortgage banking processing preferred;
- Proficient math skills, with a high degree of accuracy;
- Experience in processing, funding, or post-closing of conventional, FHA and VA Mortgage loans preferred;
- Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO);
- Proficient verbal and written skills to effectively communicate and provide customer service required;
- Excellent customer service skills, strong communication, interpersonal and problem-solving skills;
- Experience in Microsoft office programs;
- Ability to work independently in a fast-paced environment;
- Two years of similar or related experience;
- Ability to work as part of a team.