Part-time Customer Service Associate Job Description Template
Our company is looking for a Part-time Customer Service Associate to join our team.
Responsibilities:
- Provide our customers with accurate and complete information using multiple systems and customer relations tools;
- Assist with training new Sales Associates;
- Maintain the cleanliness of the overall store;
- Greet and acknowledge every customer as they enter and exit the store and as they approach the front end;
- Assist in the creation of outgoing customer communications and participate in case review sessions;
- Complete any additional responsibilities and/or duties as assigned;
- Assist with receiving the truck, pricing items, merchandising product, and recovering the store;
- Communicates effectively with all team members;
- Be empowered to implement original resolutions and create new service protocols;
- Maintain a neat and organized front end work area;
- Approve refunds for other Associates up to a specified dollar amount;
- Effectively prioritize and manage your own time while responding to a diverse range of customer inquiries;
- Provide in-depth and personalized product demonstrations as needed;
- Respond directly and independently to customer service inquiries and recommend escalation of cases if needed;
- Communicate customer needs to Team Leaders when necessary.
Requirements:
- Ability to squat, kneel, balance, and climb ladders occasionally;
- Ability to work evenings, weekends, and holidays on a regular basis;
- Ability to push and pull up to 35 pounds;
- Ability to lift and carry up to 50 pounds;
- Ability to grip, reach, and pinch with arms and hands frequently;
- Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines;
- Minimum of six months’ retail experience in a mid-size to large retail service-oriented business;
- Accuracy/attention to detail;
- Ability to read, write and speak English;
- Ability to see, hear, and speak regularly;
- Must have a positive attitude and the ability to interact well with customers and Associates;
- Knowledge of industry terms and processes;
- Outstanding interpersonal and listening skills;
- Ability to work in a constant state of alertness and safe manner;
- Ability to stand for extended periods.