Part Time Front Desk Receptionist Job Description Template
Our company is looking for a Part Time Front Desk Receptionist to join our team.
Responsibilities:
- Abide by company policy and departmental best practices and procedures;
- High manufacturer CSI customer satisfaction survey scores is a must, you’re part of this process and review;
- Obtain insurance information from patients and verify benefits prior to their appointment;
- Able to multi-task and prioritize;
- Enter patient information into the Electronic Health Record and ensure files are accurate/updated;
- Make copies, assemble deal jackets, other administrative duties as needed;
- Check office voicemail, return calls and forward to other team members as necessary;
- Maintain a professional appearance and workspace;
- Must be able to work with and jump between multiple programs/systems to best assist our clients with their service needs;
- Assist patients in scheduling appointments and ensure optimal flow;
- Assists clients by answering questions or connecting them to the correct party in the dealership;
- Answer phones and direct incoming calls to appropriate destinations;
- Effectively communicate client issues with dealership employees via text, email, and/or phone;
- Manage the waiting area and amenities. Ensure that the snack area is always clean and fully stocked;
- Greet patients with a positive, helpful attitude; provide exceptional customer service.
Requirements:
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and credit report;
- All applicants must be authorized to work in the USA;
- Experience in a customer service field is preferred;
- All applicants must have reliable transportation to allow you to get to work on time;
- Good time management skills;
- Ability to effectively present information and respond to questions from managers, clients, customers and the general public;
- Attention to detail;
- Ability to write simple reports and correspondence;
- Medical customer service experience preferred, but not required;
- Consistent, professional dress and manner;
- Able to contribute positively as part of a team, assisting others as needed;
- Excellent written and verbal communication skills.