Part Time Member Services Representative Job Description Template
Our company is looking for a Part Time Member Services Representative to join our team.
Responsibilities:
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests;
- Respond to member questions and concerns in a timely and professional manner;
- Exceeding the minimum required daily statistics;
- Perform to your best abilities during your assigned work shift;
- Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders;
- Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment;
- Update and Review Daily Club Reports and complete any corresponding Data Entry Documents;
- Stocking all retail and promotional items for following shift;
- Communicate with members and a create a high level of customer service;
- Conduct regular audits to ensure the store is presentable and holding up to Excel Standard;
- Adhere to company’s policies and guidelines and address any minor infractions;
- Ensure that all proper training has been completed in order to operate safely and efficiently;
- Staying up to date on all required certifications and training courses;
- Communicating with, promoting, touring, and assisting prospects and potential members;
- Ensuring Facility complies with all state and federal laws and insurance requirements.
Requirements:
- Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements;
- Great communication skills with internal and external customers;
- HS diploma or equivalent required;
- Must be team oriented, motivated and well organized.