The Public Safety Dispatcher handles emergency and non-emergency phone calls from customers and employees. Notifies officers or guards of activity requiring security presence. Being a Public Safety Dispatcher typically reports to a supervisor. May require a high school diploma or its equivalent. Being a Public Safety Dispatcher may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Public Safety Dispatcher Job Description Template
Our company is looking for a Public Safety Dispatcher to join our team.
Responsibilities:
- Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies;
- Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed;
- Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
Requirements:
- Good human relations skills required;
- Office environment;
- Physically capable of hearing and speaking clearly for dispatch and switchboard operations;
- Requires good communication skills;
- Basic computer knowledge;
- Can successfully pass a background check;
- High school diploma or equivalent;
- Physically capable of making log and computer entries. Legible handwriting a must;
- Ability to work with and resolve stressful and challenging situations;
- Shift work, weekends, holidays and overtime work required.