Quality Customer Service Representative Job Description Template
Our company is looking for a Quality Customer Service Representative to join our team.
Responsibilities:
- Coordinate engineering evaluation support including maintaining the database, moving materials for testing, closure, and scrap certificate generation;
- Use critical thinking and problem solving skills to resolve customer related issues;
- Implement new procedures and techniques to improve processes including training and assisting other employees;
- Communicate effectively with customers and the RG team to resolve questions, problems, and escalate complex issues;
- Process return material authorizations (RMA) for returned products from customers and returned to stock;
- Responsible for accuracy of all entries for client services and sales;
- Maintains training abilities for clients and consumers;
- Follow directions and work as a team;
- Responsible for accuracy of all paperwork that arrives for assigned accounts;
- Plan, coordinate, and run five 15‐person outreach shifts per week;
- Create all in office projects and classroom training products;
- Learning basic customer service techniques and client services to help with problem shooting;
- Comfort working with iPads and tablet based software;
- Must be pleasant, professional, detailed communication skills and Outlook skills;
- Analyze the profitability and efficiency of the team.
Requirements:
- Attention to detail;
- Previous customer experience providing service quotations, sales order generation, and open order parts status reporting upstream;
- 2+ years’ experience in MRP (Materials Requirement Planning) in a large ERP (i.e. SAP);
- Previous experience with quality management in a manufacturing environment;
- Intermediate proficiency in Microsoft office suite of products;
- Able to communicate clearly in English (verbal and written);
- Professional Business Attire and Training Ability;
- Must be able to follow directions and work as a team;
- Must be knowledgeable with Microsoft Office;
- Ability to prioritize tasks effectively and execute quickly;
- The position could involve standing for long periods of time throughout the day;
- Superior organizational skills – able to manage multiple priorities simultaneously;
- Must have strong oral communication skills.