Reservationist Job Description Template
Our company is looking for a Reservationist to join our team.
Responsibilities:
- Assisting our patrons with reservations and other special requests;
- Answering phones in a polite, professional manner;
- Directing calls to the proper departments to ensure all needs are met;
- Other administrative duties to support the Galatoire’s team;
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes;
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate;
- Answer passenger calls collecting all necessary trip information for the permissible time period;
- Ability to handle multiple tasks accurately and effectively;
- Team player and helpful to staff, management, and peers;
- Excellent customer service;
- Maintain accurate records and appropriate filing systems;
- Communicate effectively with operations staff regarding scheduling or passenger issues;
- Professional appearance and demeanor;
- Maintaining a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees;
- Perform various reservations duties as assigned.
Requirements:
- An understanding of the flow of reservations and dining rooms, hostess experience a plus;
- Fielding customer requests with exceptional customer service;
- Possess excellent decision-making skills;
- Computer Experience;
- Excellent written and verbal communication skills;
- Telephone speaking and/or call center experience;
- High school diploma or equivalent;
- Able to work in a fast-paced environment;
- Must have excellent phone etiquette and the ability to multitask;
- Must have excellent customer service skills;
- Engaged team player, focused on individual as well as team goals and results;
- Front Desk experience is preferred;
- Must possess excellent verbal and written communication skills;
- Must be able to type 35 wpm;
- Knowledgeable in Word and Excel functions.