Reservationist Job Description

Reservationist Job Description Template

Our company is looking for a Reservationist to join our team.

Responsibilities:

  • Assisting our patrons with reservations and other special requests;
  • Answering phones in a polite, professional manner;
  • Directing calls to the proper departments to ensure all needs are met;
  • Other administrative duties to support the Galatoire’s team;
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes;
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate;
  • Answer passenger calls collecting all necessary trip information for the permissible time period;
  • Ability to handle multiple tasks accurately and effectively;
  • Team player and helpful to staff, management, and peers;
  • Excellent customer service;
  • Maintain accurate records and appropriate filing systems;
  • Communicate effectively with operations staff regarding scheduling or passenger issues;
  • Professional appearance and demeanor;
  • Maintaining a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees;
  • Perform various reservations duties as assigned.

Requirements:

  • An understanding of the flow of reservations and dining rooms, hostess experience a plus;
  • Fielding customer requests with exceptional customer service;
  • Possess excellent decision-making skills;
  • Computer Experience;
  • Excellent written and verbal communication skills;
  • Telephone speaking and/or call center experience;
  • High school diploma or equivalent;
  • Able to work in a fast-paced environment;
  • Must have excellent phone etiquette and the ability to multitask;
  • Must have excellent customer service skills;
  • Engaged team player, focused on individual as well as team goals and results;
  • Front Desk experience is preferred;
  • Must possess excellent verbal and written communication skills;
  • Must be able to type 35 wpm;
  • Knowledgeable in Word and Excel functions.