Seasonal Customer Service Representative Job Description

Seasonal Customer Service Representative Job Description Template

Our company is looking for a Seasonal Customer Service Representative to join our team.

Responsibilities:

  • Accomplishes sales and organization mission by completing related results as needed;
  • Establish policies by entering client information; confirming pricing;
  • Maintain communication equipment by reporting problems;
  • Obtain client information by answering telephone calls; interviewing clients; verifying information;
  • Update job knowledge by studying new product descriptions; participating in educational opportunities;
  • Determine eligibility by comparing client information to requirements;
  • Inform clients by explaining procedures; answering questions; providing information;
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures;
  • Process orders, prepare correspondence and fulfill customer needs;
  • Solve customer issues in a courteous, friendly and professional manner;
  • Assist the customer in enrolling in product/service offerings;
  • Respond to customer inquiries with expertise, product recommendations, and tact.

Requirements:

  • Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload;
  • Must have a reliable Internet connection (hardwired connection preferred);
  • Customer Focus;
  • Must have a landline or VOIP with headset capabilities;
  • Hard Drive 20 GB or more of available space 60 GB or more of total space;
  • Phone Skills;
  • At least 1 year of Customer Service experience (preferred);
  • Customer Service;
  • Maximum Latency Threshold 120 milliseconds (ms);
  • Memory 4 GB of RAM or better;
  • Must have a Laptop or desktop PC that meets the requirements below;
  • Excellent written and verbal communication skills;
  • Customer service and/or sales experience a plus;
  • Sports background is a huge plus;
  • Punctuality and consistent work attendance.