Senior Client Success Manager

Senior Client Success Manager Job Description Template

Our company is looking for a Senior Client Success Manager to join our team.

Responsibilities:

  • Develop new customer relationships by understanding their business needs and motivations;
  • Act as senior point of contact with key accounts, engaging with all levels of the organization;
  • Respond to prospect inquiries, lead demonstrations, and convert prospects into clients;
  • Translate requirements into optimal configured solutions or align changes with our product roadmap;
  • Lead discovery sessions with clients to map their business processes to UpClear solutions;
  • Establish a client trade roadmap for existing client relationships to ensure their implementation supports their business needs over time;
  • Lead discovery sessions with clients to map their business processes to solutions;
  • Develop expertise in BluePlanner functionality across TPM, Analytics, and Optimization;
  • Establish a client trade roadmap for existing client relationships to ensure their implementation supports their business needs;
  • Develop expertise in software functionality across TPM, Analytics, and Optimization.

Requirements:

  • Open to travel for client visits. – English and Spanish fluency preferred;
  • Experience supporting, deploying, training and integrating software, ideally with SaaS;
  • Strong autonomy, attention to detail, organizational skills, leadership skills, and interpersonal skills;
  • Excellent verbal and written communication proficiency;
  • Bachelor’s with a minimum 5-7 years of work experience.