Senior Customer Success Engineer Job Description Template
Our company is looking for a Senior Customer Success Engineer to join our team.
Responsibilities:
- Acquire new customers through the advocacy and reference-ability of existing customers;
- Help build our Customer Success and Business Team;
- Inspire customer success across company;
- Collaborate with product teams in mapping/enhancing customer journey;
- Establish system for tracking metrics;
- Create company-wide customer feedback loop;
- Derive customer segmentation and varied strategies for success;
- Act as the primary point of contact for a group of customers;
- Conduct periodic business reviews with customer executives (both in-person and over web meetings);
- Provide proactive guidance to key users, encourage adoption, and assist in education on product updates;
- Ability to travel at least 25% nationally and/or internationally;
- Map customer processes to LeanDNA capabilities & data model;
- Understand LeanDNA product and supply chain domain well enough to validate data and work with the internal data integration team to fix data issues;
- Ability to travel at least 25% nationally and/or internationally;
- Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at LeanDNA.
Requirements:
- Firm understanding of electrical distribution systems and how they are optimized;
- You demonstrate a personal and professional history of continuous learning and development;
- Enthusiastic and creative leader with the ability to inspire others;
- Working knowledge of HVAC systems and how they are managed;
- Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely);
- Demonstrated leadership skills;
- Understanding of data tables, data mapping, and analytics (understand data structures conceptually);
- Must be legally authorized to work in the U.S;
- Excellent written, verbal and presentation skills;
- Ability to juggle multiple projects with complex tasks;
- Supply Chain and/or Supply Chain application experience;
- Capability as a credible and effective consultant/advisor/coach, especially around change management (cultural, technical, and business);
- Ability to learn systems and business processes quickly;
- Ability to understand and analyze common data sets related to supply chain (e.g. Inventory, PO, or Demand Reporting);
- Ability to travel up to 25%