Shipping and Receiving Lead Job Description Template
Our company is looking for a Shipping and Receiving Lead to join our team.
Responsibilities:
- Communicating skills needed for interaction with client and staff;
- Ensure all outbound mail is properly recorded, and all required documents are in order;
- Responsible for providing value add and cost saves to our client;
- Ensure that the team delivers all incoming mail and shipments within our service level agreements;
- Cross-training and backup of other employees in the event of emergency or contingency situations;
- Oversee and perform process of receiving, sorting, and distribution of incoming mail to appropriate departments and recipients;
- Management of a medium sized team of about 5 associates to ensure they deliver exceptional service in shipping & receiving and mail operations;
- Responsible for submitting timely reports each month;
- Manage all HR aspects of the staff including recruiting, performance management and conducting performance reviews;
- Promote a clean and safe working environment through adherence to OSHA regulations and company safety rules;
- Receive, count and verify all incoming parcels, freight, etc;
- After delivering all packages, make timely collections for outgoing packages and U.S.P.S mail to be metered via postage machine;
- Responsible to maintaining the chain of custody with accountable mail and all other mail;
- Monitor and inform management of operational deficiencies and potential problems;
- Ensure that all outbound mail and shipments are properly packaged and shipped in time to meet client expectations and our service level agreements.
Requirements:
- Minimum 1 year customer service, logistics coordinator, office and mailroom related experience preferred;
- Ability to effectively work individually and in a team environment;
- High school diploma or equivalent preferred;
- Minimum 1 year of Leadership experience preferred;
- Advanced customer service skills, professional attitude & appearance;
- Strong organizational, administrative, record keeping & time management skills;
- 1-3 years’ experience with Microsoft Software;
- Ability to handle multiple projects at one time;
- Excellent written and verbal communication skills;
- The candidate selected must be dependable, reliable, detail oriented with good organizational skills as well as have self-initiative.