Spa Receptionist Job Description Template
Our company is looking for a Spa Receptionist to join our team.
Responsibilities:
- Performs a variety of routine clerical tasks;
- Answers and routes calls, as necessary, to appropriate individuals;
- Accurately takes and delivers messages;
- Maintains clean and orderly reception, client and spa area;
- Maintains log of all calls requiring further action;
- Accepts and signs for packages, and notifies addressee of package arrival;
- Books services and answer any client and service related questions;
- Greets visitors and obtains name and other pertinent information, notifying appropriate individuals of visitor’s arrival.
Requirements:
- Active listening;
- Quick to respond;
- Multitasking;
- Critical/forward thinking;
- Additional duties as assigned;
- Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc;
- Greets each and every guest with a smile and direct eye contact;
- Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book;
- Reports any incident or accident to the Facility Manager;
- Informs facility management of any member, guest, or facility issues;
- Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times;
- Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy;
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests;
- Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable;
- Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.