Support Specialist Job Description Template
Our company is looking for a Support Specialist to join our team.
Responsibilities:
- Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues;
- Serve as a proficient specialist for our clients; delving into client and vendor processes, serving as the expert from a functional level;
- Manage and monitor escalated system issues;
- Interact daily with Mediaocean end users;
- Monitor, route, and answer incoming support calls, tickets and chats;
- Participate in independent and team lead knowledge exercises, culminating in platform certification;
- Grow into client-facing responsibility, including on-site client support to ensure end-users are confident and knowledgeable on our systems;
- Support our applications by testing our technology and updating support collateral;
- Manage administrative tasks related to supporting system applications.
Requirements:
- Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure;
- Adaptability to situations requiring the precise attainment of set limits, tolerances or standards;
- Must have excellent analytical and problem-solving skills;
- Must have excellent communication skills;
- Experience with Microsoft Active Directory;
- Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers;
- Must be organized and have the ability to prioritize and resolve incidents with minimal supervision.