Technical Application Support Specialist

Technical Application Support Specialist Job Description Template

Our company is looking for a Technical Application Support Specialist to join our team.

Responsibilities:

  • Monitor Motorola Solutions CallWorks Infrastructure using a variety of tools. Take appropriate action to meet service level agreements;
  • Provide exemplary Tier 1 technical support in a timely manner;
  • Escalate incidents that cannot be resolved based on specified time frames to relevant team members;
  • Log Analysis and remote support of related hardware and software using Linux based tools;
  • Basic understanding of networking;
  • Document and distribute Major Incident Review Reports at end of shift to next shift representative;
  • Document all reported issues and progress made, see issues through to resolution via case management software;
  • Take ownership of reported technical issues. Identify, communicate, and utilize appropriate resources to resolve respective issues;
  • Build strong and effective working relationships with peers, management, customers, and outside vendors.

Requirements:

  • Have the drive to work closely with all other relevant teams to maximize all opportunities;
  • Become familiar with Motorola Solutions CallWorks policies and services;
  • Comply with Motorola Solutions quality and security policies;
  • Candidate’s ability to ensure customer satisfaction will be top priority, and monitored;
  • Have strong interpersonal skills and the ability/willingness to effectively communicate;
  • Selected candidates will be responsible for tracking, updating, and driving progress for their assigned cases;
  • We expect all candidates to be able to perform tasks with minimal supervision;
  • Training will be provided, we expect all candidates to actively participate in all provided training and activities.