The Technical Customer Service Representative interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Supports Web-based products and services through email support, desktop support, and telephone support. Being a Technical Customer Service Representative typically reports to a supervisor or manager. Requires a bachelor’s degree in the field. Working as a Technical Customer Service Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
Technical Customer Service Representative Job Description Template
Our company is looking for a Technical Customer Service Representative to join our team.
Responsibilities:
- Enter data in a computer system and maintain logs and records of calls, activities and other information;
- Monitor the route and status of field units to coordinate and prioritize their schedule;
- Address problems and requests by transmitting information or providing solutions;
- Experience with Medical Coding is a plus;
- Prioritize calls according to urgency and importance;
- Receive and dispatch orders for products or deliveries;
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations;
- Receive non-emergency calls and record significant information;
- Provide field units with information about orders, traffic, obstacles, and requirements.
Requirements:
- High School Diploma;
- Outstanding organizational and multitasking abilities;
- Proficient in English (oral and written);
- Sound judgment and critical thinking;
- Active listener with excellent communication skills;
- Proven experience as dispatcher or relevant position;
- Tech-savvy with knowledge of relevant methods;
- Knowledge of procedures and guideline for emergency situations;
- Fast typing with experience in data entry.