Technical Customer Support Analyst Job Description

Technical Customer Support Analyst Job Description Template

Our company is looking for a Technical Customer Support Analyst to join our team.

Responsibilities:

  • Identify opportunities for process improvement and problem elimination;
  • Provide excellent customer support for all technology products and services;
  • Triage customer problems and determine if further technical assistance is needed;
  • Maintain documentation on incoming issues via registration tool including steps and actions taken to resolve customer issues;
  • Provide high level summaries to supervisor when required during an incident situation and or project updates;
  • Focus on learning new technologies to support rapidly changing and expanding environment.

Requirements:

  • Strong analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff;
  • An Associate’s degree in Computer Science or a related discipline;
  • Able to multi-task and handle all LOB skills;
  • Knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently;
  • 3+ years of experience in the IT field with either an in-depth knowledge of technology or a broad knowledge of multiple technologies and platforms;
  • Understand customer issues and demonstrate real concern; Customer centricity;
  • Able to work with minimal supervision.