Technical Customer Support Analyst Job Description Template
Our company is looking for a Technical Customer Support Analyst to join our team.
Responsibilities:
- Identify opportunities for process improvement and problem elimination;
- Provide excellent customer support for all technology products and services;
- Triage customer problems and determine if further technical assistance is needed;
- Maintain documentation on incoming issues via registration tool including steps and actions taken to resolve customer issues;
- Provide high level summaries to supervisor when required during an incident situation and or project updates;
- Focus on learning new technologies to support rapidly changing and expanding environment.
Requirements:
- Strong analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff;
- An Associate’s degree in Computer Science or a related discipline;
- Able to multi-task and handle all LOB skills;
- Knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently;
- 3+ years of experience in the IT field with either an in-depth knowledge of technology or a broad knowledge of multiple technologies and platforms;
- Understand customer issues and demonstrate real concern; Customer centricity;
- Able to work with minimal supervision.