Technical Customer Support Specialist Job Description Template
Our company is looking for a Technical Customer Support Specialist to join our team.
Responsibilities:
- Respond to customer calls to provide technical support for medical lab analyzer(s);
- Ability to apply and exercise good judgment, within pre-defined procedures and practices, to determine appropriate actions.
Requirements:
- Appropriately escalate customer product technical and quality issues to next level support to drive timely resolution;
- Proficiency in MS Office required; WERCS, GDSN applications highly preferred;
- Assist in the evaluation of customer QA requests and issues to produce effective courses of action;
- Ownership and coordination of bid document and supporting documentation;
- Ensure changes are communicated to internal key stakeholders including R&D and Regulatory Affairs;
- Gain a thorough, in-depth understanding of the product portfolios and componentry across all product categories;
- Collaboratively develop and implement action plans to respond to customer product technical and quality protocols and requirements;
- Associates Degree in life sciences, or similar and no less than 1-3 years of customer service experience.