Technical Support Associate Job Description Template
Our company is looking for a Technical Support Associate to join our team.
Responsibilities:
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed;
- Develop additional tactics and other procedures to diminish customers’ risk;
- Coordinates with Field Service Team for moving and setting up End User equipment;
- Installs, maintains, and optimizes desktop/notebook configurations at customer sites;
- Work is regularly reviewed by a more senior-level technical specialist;
- Perform hands-on work on servers and computers/networking equipment;
- Provide and contribute information such as fault triage and training materials;
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions;
- Diagnoses and resolves product performance problems;
- Configure Fraud Analyst user interface to client’s specifications;
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests;
- Basic installation and maintenance of technical products;
- Receives and controls onsite inventory;
- Ensure escalation situations are managed and corrected quickly and professionally;
- Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded.
Requirements:
- Experience with technical troubleshooting of an application;
- Bachelor’s degree required;
- Excellent written and verbal communication skills;
- Minimum of 2 years of desktop support, technical support, and end-user support;
- Minimum of 2 years customer service experience;
- Prior experience working directly with customers;
- Minimum of 2 years of Windows Operating Systems environment;
- Knowledge of SQL or XML is a plus;
- Detail oriented;
- Energetic, enthusiastic and have a “can do” positive attitude.