Technical Support Rep

Technical Support Rep Job Description Template

Our company is looking for a Technical Support Rep to join our team.

Responsibilities:

  • Gather information to enter into the customer database;
  • Author technical bulletins for use in training programs or tools to support efforts of the Service Center, Sales or Marketing Departments;
  • Develop marketing information for product improvement or new product opportunities;
  • Responsible for research and understanding of readily accessible information such as in catalogs, ATP, delivery;
  • Author and maintain deviation schedules.

Requirements:

  • Author technical bulletins for use in training programs or tools to support efforts of the Service Center, Sales or Marketing Departments;
  • Gather information to enter into the customer database;
  • Author and maintain deviation schedules;
  • Responsible for research and understanding of readily accessible information such as in catalogs, ATP, delivery;
  • Develop marketing information for product improvement or new product opportunities.