Technical Support Specialist II

Technical Support Specialist II Job Description Template

Our company is looking for a Technical Support Specialist II to join our team.

Responsibilities:

  • Act as application administrator or backup for multiple services;
  • On-call, evening, weekend, and/or holiday hours as needed;
  • Serve as an SME, client lead, technical lead, and/or project lead/manager for various project, service, or platform teams;
  • Provide continuous support at software and hardware levels.

Requirements:

  • At least 3 years of related experience in a technology role;
  • Ability to life up to 50 lbs;
  • Bachelor’s degree strongly preferred;
  • Ability to install, configure, and upgrade Windows and Mac applications, various specialized applications, peripherals, and mobile devices;
  • In-depth experience diagnosing both Windows and MacOS issues;
  • Solid understanding of restricted use data;
  • Experience with WordPress and web site content management/development;
  • Familiar with TCP/IP LAN/wireless networking principles and application protocols ( SMTP, FTP);
  • Highly skilled with software, hardware, and network troubleshooting;
  • Must possess a valid driver’s license.