Technology Support Specialist Job Description

Technology Support Specialist Job Description Template

Our company is looking for a Technology Support Specialist to join our team.

Gather end user information;
Document the problem and resolution in IT Service Desk platform;
Respond to support tickets submitted by end users;
Answer phone calls to IT Service Desk extension;
Research, diagnose, and troubleshoot the problem;
Field walk-up requests to IT Service Desk;
Create IT Service Desk tickets;
Escalate support tickets to appropriate staff members when necessary;
Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers;
Execute other tasks as assigned;
Set up and configure printers, scanners and other peripherals;
Maintain inventory and other databases;
Software installation and configuration;
Work with outside vendors as needed;
Maintain excellent communications with members of the department, and all end users.

Eager to learn and use new technology;
Able to access equipment in confined spaces (such as under a desk or in a closet);
Able to climb ladders;
Proficiency with Microsoft Office Suite;
Experience supporting Windows and Mac OS desktops and notebooks in a networked environment;
2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS);
Multi-task in a fast-paced environment;
Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.);
Ability to climb a ladder to service classroom projectors and similar equipment;
Experience working in a structured, process-driven environment;
Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications;
VOIP phone system experience;
Ability to work in crawl spaces or attics for wiring purposes (infrequent);
Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices;
Know when to seek help for difficult issues from the Director of Information Technology.