Teller Job Description

Teller Job Description Template

Our company is looking for a Teller to join our team.

Responsibilities:

• Adhering to all operational, security, risk and regulatory policies and procedures;
• Welcoming customers to Huntington and establishing professional relationships with them;
• Assisting members with financial transactions (i.e. deposits, withdrawals, check cashing, transfers and other transactions);
• Advising members on the products and services of benefit to them;
• Disburses currency to members, verifying accuracy in the computer system;
• Provides prompt, accurate, and efficient member transactions; and handles all transactions for members with discretion and confidentiality;
• Embrace First Interstate Bank Vision and Values;
• Maintaining a cash drawer including taking in and giving out cash and balancing;
• Answers questions and/or resolves complex technical problems on customer accounts;
• Member service – look at each member’s needs individually and don’t forget to smile;
• Fraud identification – keep your eyes out for any suspicious activity;
• Cash handling – money isn’t clean, wash your hands regularly;
• Promotes services consistent with the credit union sales culture;
• Follow all credit union policies and procedures; including policies and procedures for customer identification and all BSA requirements;
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

Requirements:

• Customer service focus with experience handling complex transactions across multiple systems;
• HS Diploma or GED;
• A valid firearms permit OR ability to pass applicable firearms licensing requirements;
• Be at least 21 years of age;
• Ability to perform accurate cash transactions;
• Must have flexibility to deal with changing work hours and locations as needed;
• Demonstrated member service skills;
• High School Diploma or G.E.D. and related work experience normally obtained in a member service and cash handling position;
• Maintain a good attendance record;
• Dependable;
• Versatile and flexible;
• Ability to Stand for extended periods of time;
• Previous cash handling experience;
• By remaining alert, assists in identifying and minimizing Bank’s exposure to losses due to fraud;
• Be knowledgeable about our products and services.