US-VA-Herndon Job Description Template
Our company is looking for a US-VA-Herndon to join our team.
Responsibilities:
- Performing Security Assessment and Authorization (SA&A) activities;
- Managing transition of support services for new applications and new business;
- Assisting Solutions Delivery with deployment of major upgrades after TRB approval;
- Supporting security operations centers in supporting systems reviews and potential incident investigations;
- Managing a team to provide application support to over 90+ applications (Enterprise/COTS);
- Overseeing timely delivery of quality technical support service to clients;
- Providing oversight for enhancements projects for supported applications;
- Researching and working on applying new techniques to enhance helpdesk experience for the clients;
- Submitting and reviewing Change Requests for AOSS applications to aid in issue resolution and the SDF Change Control process;
- Evaluating and advise on all access requests for privileged accounts to IT systems;
- Respond to calls, emails, voicemails, and other request for assistance and troubleshooting related to business systems software;
- Using tools such as Microsoft Excel, Microsoft Access to perform data analysis issues/discrepancies, and generate valuable insights;
- Working with both clients and team members to gather, refine, and operational process requirements;
- Create, collect information, escalate, and update service tickets;
- Articulating verbally, collaborating with others, and communicating your findings well in writing.
Requirements:
- Bachelor’s degree;
- Proficiency in using project management tools (e.g. Microsoft Project) and techniques;
- Experience in planning, prioritizing and scheduling help desk activities to ensure maximum issue resolutions in minimum time;
- Experience with Azure and AWS preferred;
- Expertise in Windows Administration, Unix Administration, Java Development, SQL database architecture, and scripting languages;
- BS Degree;
- Serena Dimensions;
- Has experience with providing application support to over 90+ applications;
- 5+ yrs experience required in website support services;
- Demonstrable skills troubleshooting a wide range of technical problems;
- Strong Microsoft Project experience;
- Full software development lifecycle with experience in CMMI, PMBOK and ITIL implementations;
- Power BI experience;
- 4+ years of IT experience;
- Have 5+ years’ experience in Oracle RDBMS (version 11c/12c or higher).