Verification Specialist Job Description Template
Our company is looking for a Verification Specialist to join our team.
Responsibilities:
- Verify loan terms with new customers; answer questions, resolve issues with dealers;
- Process new loan applications received by phone, fax or Web;
- Process customer payments and answer routine dealer and customer questions;
- Hours: Mon-Fri, 11:30am-8pm;
- Conduct interviews, employment, and residence verification for loan applicants;
- Maintain customer confidence by keeping all loan information confidential;
- Contact employers to verify employment information (dates of employment, job titles, responsibilities, etc.);
- Receive incoming calls from educational institutions, employers, references that provide verification information;
- Ability to work any shift within the 8:00 am – 6:00 pm business hours based on need;
- Contact educational institutions to verify educational information (diploma, degrees, certifications, etc.) as provided by the candidate;
- Process an average of 85 orders daily using consistent and repeatable processes;
- Verify loan application information by ordering credit, employment, and earnings reports; mail verification forms; and contact verification sources;
- Utilize web-based automated systems, sort the fax server, fax and email requests;
- Other duties as assigned;
- Manage outbound calls and share responsibility of inbound calls and the voicemail messaging system.
Requirements:
- Excellent written and verbal communication skills;
- Understanding of general computer skills, including Microsoft Outlook and web applications;
- Detail and Goal Oriented;
- Reverse address/telephone tracking;
- Ability to multi-task and manage daily assignments;
- Experience with researching business information on the web;
- Experience with working with sensitive data;
- Ability to prioritize tasks to complete assignments with minimal supervision and within established timeframes;
- Ability to thrive in a fast-paced work environment and to work independently as well as part of a team;
- Accurately type 40+ words per minute;
- Ability to work with and maintain confidential information;
- Ability to multi-task (receive calls while maintaining data entry accuracy);
- Excellent organizational skills;
- Ability to interact with customers in a professional, tactful and sensitive manner;
- Data entry.