Installation Coordinator Job Description Template
Our company is looking for a Installation Coordinator to join our team.
Responsibilities:
- Confirm all installation appointments daily;
- Coordinate all installation schedules for installers;
- Use system to schedule installation appointments;
- Coordinate, prioritize and schedule installations;
- Order equipment for jobs;
- Retain installation completion sheets;
- Write up phone sales;
- Make sure all equipment is ordered and ready for each job;
- Properly complete paperwork for install crews;
- Ensure paperwork is completed by salesperson;
- Work closely with Installation Manager and Sales Manager to help the team complete jobs on time and under budget;
- Pull permits and schedule inspections;
- Maintain install calendars and contact customers to schedule the installation.
Requirements:
- Drug test and background check;
- Must be able to work in a fast paced environment;
- Prior customer service preferred;
- Must be detail oriented with personal desire for accuracy;
- Strong desire to be better at your job tomorrow than you are today;
- High integrity with advanced social skills and ability to make solid connections;
- Leads and trains installers to provide excellent customer service;
- Analyzes business results then develop and execute action plans for improvement;
- Builds rapport with customers and with Installation teams to improve company brand and retain relationships;
- Manages and hold accountable sub-contractors to company installation standards;
- Highly organized with exceptional follow-through abilities;
- Oversees recruitment, development and supervision of third-party flooring contractors;
- Supports the management team by handling customer concerns promptly using good judgement;
- Maintains order status daily and update company software with pertinent data;
- Performs other functions as necessary to ensure customer satisfaction and/or Installer retention.