Lead Installation Coordinator Job Description Template
Our company is looking for a Lead Installation Coordinator to join our team.
Responsibilities:
- Research and procure materials and tools needed for installation jobs;
- Professionally answer the phone in a polite, friendly manner;
- Gather project information to arrange scheduling, complete data requests, purchase products, and otherwise prioritize tasks as needed;
- Work with team members to understand and assist with tracking of projects;
- Make coordinated adjustments according to changes as they arise and inform colleagues accordingly;
- Calling customers to set up equipment installations;
- Complete and maintain accurate and timely paperwork/job folders;
- Maintain department project, client product, and order database;
- Assisting clients with financing;
- Work with colleagues to assist in developing a comprehensive workflow processes for projects.
Requirements:
- High level of professionalism and initiative;
- Excellent oral and written communication skills;
- Strong leadership qualities and KPI tracking;
- Passionate about motivating and serving our customers;
- Highly organized with exceptional follow-through abilities;
- Must be comfortable using technology and possess proficient typing skills;
- Minimum 3 years’ inside sales, or outside sales, experience preferred;
- High School Diploma or GED;
- Must be analytical and understand job costing and gross margins;
- Highly motivated, flexible and great attitude on life;
- Minimum 2 years’ home service/repair experience preferred;
- Proficient in Microsoft Office Suite with emphasis on Excel;
- Ability to build trust and demonstrate empathy;
- Engaging personality that blends well with a fast-paced, goal-driven environment;
- Ability to organize, prioritize and allocate workload for optimum efficiency.