Operations Team Lead Job Description Template
Our company is looking for a Operations Team Lead to join our team.
Responsibilities:
- Support training and onboarding Operations Associates;
- Serve as the first point of escalation for Operations Associates;
- Assist Operations Manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs;
- Skill in fast data entry and accuracy;
- Assist in team training;
- Provide detailed information regarding problem payors to management;
- Ability to travel between Canada and the USA to other offices;
- Maintain service to all US accounts including client information, missing information requests and reporting custom service needs;
- Prompt, efficient and professional response to all queries;
- On-call responsibilities (evenings and weekends);
- Ongoing training to increase knowledge of new customs polices and/or regulations;
- Preparation of customs and internal documents;
- Aggressive follow up in collecting from insurance companies;
- Tactfulness in dealing with patients, co-workers, and other professional offices;
- Submit appeals based on denials from payor.
Requirements:
- Future interest in people leadership;
- Exceptional written and verbal communication skills;
- Past experience mentoring and/or training teammates;
- Scrappy; willing to dive in and do what’s needed, regardless of whether it’s in the job description;
- Self motivated; Able to work independently and think creatively to deliver results;
- Data driven with a knack for process improvement;
- 3-5 years of relevant working experience, ideally in a fast-paced customer support environment;
- Excellent problem-solving skills with ability to simultaneously manage multiple initiatives;
- High School Diploma or GED Equivalent;
- No one on Corrective Actions;
- Supervisor recommendations;
- Open availability.