Spa Attendant greets guests, schedules appointments, and provides customer service to all spa clients. Recommends spa products and services based on client needs and expectations. Being a Spa Attendant ensures that all equipment and supplies are properly sanitized. May require a high school diploma or its equivalent. Additionally, Spa Attendant typically reports to a supervisor or manager. The Spa Attendant may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Spa Attendant Job Description Template
Our company is looking for a Spa Attendant to join our team.
Responsibilities:
- Assist in monitoring facility use to ensure guest safety;
- Perform general Spa duties, as needed;
- Conduct financial transactions, as needed;
- Stock and replenish the facility with supplies and products, including, but not limited to clean towels, fresh water, drinking cups, etc;
- Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner;
- Perform all duties as listed on cleaning checklist, report items not completed & why;
- Cross train in reception role to cover breaks, offer support when needed;
- Be knowledgeable of all spa services;
- Involve a manager in all guest concerns and complaints;
- Provide outstanding guest service by offering water, tea, towels & ensure proper supply of all guest amenities;
- Report all items in need of repair/reorder to spa manager/spa director immediately;
- Perform duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Requirements:
- Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up;
- Performs laundry duties, if applicable, including washing, drying, and folding linen;
- Adheres to policies of WTS International;
- Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests;
- Restocks all linens in locker rooms and appropriate guest areas;
- Escorts members/guests to changing areas in a courteous and timely manner;
- Other duties as assigned;
- Ensures all areas are clean and replenishes supplies as needed;
- Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day;
- Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable);
- Informs facility management of any member, guest, or facility issues;
- Reports any incidents or accidents to a member of the management team;
- Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash;
- Greets each and every guest with a smile and direct eye contact;
- This position requires availability on evenings and weekends.