Spa Front Desk Agent Job Description Template
Our company is looking for a Spa Front Desk Agent to join our team.
Responsibilities:
- Responsible for assisting guests within the Springs Eternal Spa Boutique;
- Responsible for assisting Spa Attendant associates in all duties if necessary;
- Responsible for reporting to work on time and according to posted schedule;
- Responsible for maintaining, securing and documenting shift audit form of allotted bank;
- Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy;
- Responsible for mailing retail items to guests utilizing established protocols;
- Responsible for checking in appointments following the established protocol;
- Knowledgeable about all service treatments offered as well as seasonal treatment promotions;
- Responsible for keeping the Front Desk and retail shelving clean and tidy;
- Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique;
- Responsible for coordinating and booking of spa services for single guests and group bookings;
- Responsible for giving facility tours to prospective clients;
- Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests;
- Responsible for keeping the Front Desk and retail area flooring clean and free of debris;
- Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests.
Requirements:
- 1+ years Spa experience preferable but not required;
- Strong Microsoft Office skills with emphasis on Excel;
- Knowledge of Spanish helpful;
- Must read, write and speak the English language fluently;
- Excellent Computer Skills;
- Ability to communicate, both verbally and written, effectively with residents, vendors and co-workers;
- 2 years-degree in hospitality or other business related field preferable but not required or a combination of education and experience.