Tour Guide

Tourist guides show visitors around places of interest like cities, historic buildings and art galleries.

Tour Guide Job Description Template

Our company is looking for a Tour Guide to join our team.

Responsibilities:

  • Provide exceptional customer service;
  • Greet customers entering and leaving the business;
  • Maintain a clean and tidy work area;
  • Accurately process all cash and credit payments;
  • Represent Atlas Obscura; have a basic knowledge of our brand and the ability to share that knowledge with guests;
  • Prioritize the well-being and comfort of guests, creating a welcoming environment and safe space for all;
  • Lead small groups of up to 12 attendees on intimate, fun, and informative 2-3 hour tours exploring the hidden wonders of the city;
  • Create meaningful connections on our tours, going above and beyond to encourage interaction both with and amongst guests.

Requirements:

  • We are looking forward to hearing from you;
  • Ability to listen and communicate effectively;
  • NYC Sightseeing Guide License;
  • While not required, fluency in more than one language is a bonus;
  • A love and deep knowledge of New York City history, geography, and infrastructure;
  • Strong hospitality, customer service and communication skills (both in-person and online);
  • Basic mathematical skills;
  • A charismatic storytelling manner, the ability to engage and build connections with a wide range of people;
  • The ability to multitask, improvise, and problem solve as needed, without sacrificing guest experience;
  • A collaborative spirit, a healthy sense of humor, and a passion for Atlas Obscura’s mission of finding the world’s most awe-inspiring places;
  • Strong attention to detail;
  • Proven working experience as a cashier or in customer service.