Loss Prevention Supervisor Job Description

The Loss Prevention Supervisor leads cross-functional initiatives to proactively detect and prevent fraud from occurring; researches and documents current procedures and processes that impact fraud. Supervises fraud detection associates in their effort to detect possible customer fraud. Being a Loss Prevention Supervisor may require a bachelor’s degree. Researches, documents, and implements best practices in the industry with regard to fraud prevention. In addition, Loss Prevention Supervisor typically reports to a manager or head of a unit/department. The Loss Prevention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Loss Prevention Supervisor typically requires 3 years experience in the related area as an individual contributor.

Loss Prevention Supervisor Job Description Template

Our company is looking for a Loss Prevention Supervisor to join our team.

Responsibilities:

  • Monitor adherence to standard operating procedures;
  • Filing information related to incidents/accidents;
  • Maintains complete knowledge of and compliance with departmental and resort policies/procedures;
  • Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements;
  • Provide and assist with all officer and resort wide safety/Loss Prevention training;
  • Assist with scheduling and timekeeping for officers;
  • May be required to testify (criminal or civil) in court;
  • Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area;
  • Monitor and follow up on footage from Loss Prevention cameras;
  • Perform initial investigations and follow-up to complaints, accidents and incidents;
  • Respond to all emergency calls, following established emergency procedures;
  • Motivates staff and creates cohesive team;
  • Support Loss Prevention Manager to develop, implement and manage safety and loss control programs & initiatives;
  • Creates and ensures daily completion of staff checklists and necessary reports;
  • Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.

Requirements:

  • 4 – 6 years of work experience with a Bachelor’s degree preferred;
  • Must have at least an Associate’s Degree;
  • Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement;
  • 1 -2 years of Loss Prevention Supervisor or Asset Protection Supervisor experience in a distribution center, fulfillment center or retail setting;
  • Strong communicator, informal influencer and motivator;
  • Knowledge of investigation/interviewing skills;
  • Must be 18 years of age;
  • Must have a valid driver’s license and meet minimum requirements of Motor Vehicle Records.