Bilingual Patient Service Representative Job Description Template
Our company is looking for a Bilingual Patient Service Representative to join our team.
Responsibilities:
- Other reasonable duties, as assigned;
- Assist billing department in research and follow up on all denials for payment;
- Answering telephone calls in a professional and courteous manner and directing phone calls to the appropriate staff member;
- Provide back-up for call center including appointment scheduling;
- Assist with purging of Medical and Dental records as directed;
- Responsible for ordering office supplies and keeping work area clean and neat;
- Open and distribute mail;
- Faxing patient correspondence to outside entities from providers. This could include paper or electronic faxes depending on the type of fax;
- Cover vacancies for Billing and Call Service Representative position(s) during vacations, sickness, or vacant positions;
- Complete daily deposit slip(s).
Requirements:
- Experience with clinical processes and Medicare Advantage plans preferred.