Business Development Center Representative

Business Development Center Representative Job Description Template

Our company is looking for a Business Development Center Representative to join our team.


  • Administer target emails, campaigns, and newsletters;
  • Turnover deals that involve internet customers;
  • Provide updated marketing pricing data to management and other staff members;
  • Navigate though multiple computer programs effectively;
  • Must be able to contribute to positive team environment;
  • Handle leads and appointment setting;
  • Maintaining daily contact target/appointment target;
  • Exceptional customer service & professionalism;
  • Set appointments for prospective and current customers to meet with a member of the sales or service team;
  • Follow-up with existing customers;
  • Responsible for upcoming Events;
  • Resolve and manage dealer’s reputation issues;
  • Product knowledge/function is key with all the different vehicles on a daily basis;
  • Handles inbound phone inquiries and internet requests;
  • Follow-up with prospective customers.


  • Cold calling/Call center skills;
  • You as the Representative must have the ability to instantly build rapport with the customer;
  • Strong organizational skills with the ability to multitask and meet daily goals;
  • You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment;
  • A friendly/professional demeanor with excellent written and oral communication skills;
  • Self-motivated and energetic;
  • Follow up with customers effectively;
  • Must be able to perform the physical duties associated with this position;
  • Strong computer and internet skills, including Microsoft Office suite;
  • Strong organizational and time management skills;
  • Excellent telephone skills;
  • Neat, clean, and professional appearance;
  • Must have an impressive work-ethic;
  • Helpful attitude and friendly demeanor;
  • High School Diploma or GED.