Counter Parts Sales Rep

Counter Parts Sales Rep Job Description Template

Our company is looking for a Counter Parts Sales Rep to join our team.


  • Answer customers’ questions about products, prices, availability, and product features;
  • Write up approved charge sale in accordance with company procedure;
  • Maintain confidentiality of pricing lists and structures as required by company procedure;
  • Locate and obtain ordered part for customer from central warehouse or branch;
  • Special order parts on an emergency basis when necessary and appropriate;
  • Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions;
  • Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales;
  • Handle warranty or defective parts for customers in accordance with company procedure;
  • Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service;
  • Ensure that product catalogs are current. Discard old ones and replace with new ones;
  • Determine sales price for customers for each sale in accordance with company procedure;
  • Process approved credits for customer when merchandise is returned;
  • Provide customers with product catalogs.


  • Time management : Managing one’s time and the time of others;
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents;
  • Communicating : Conveying information to others in an effective manner;
  • Persuasion : Persuading others to change their minds or behavior;
  • Service Orientation — Actively looking for ways to help people.