Counter Sales Representative Job Description Template
Our company is looking for a Counter Sales Representative to join our team.
Responsibilities:
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience;
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience;
- Qualify and process customer rentals with accuracy and attention to detail;
- Resolve customer issues and concerns professionally using effective customer service techniques;
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines;
- Achieve personal sales goals while supporting the goals of the team;
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures;
- Keep showroom stocked and clean;
- Handle inter-company transfers;
- Handle incoming customer phone calls;
- Coordinate deliveries with customers;
- Assist customers at counter;
- Welcome customers to the store and answer their questions;
- Establish, develop and maintain positive business and customer relationships.
Requirements:
- Ability to lift up to 20 pounds;
- Ability to sit for 20+ minutes at a time;
- Ability to climb up and down ladders;
- Driving record clear of any major or repeated infractions;
- Ability to reach, bend, twist, kneel, lift up to 50+ pounds;
- Ability to handle large odd shaped items and stock items in overhead areas Benefits;
- Ability to push/pull at least 20+ pounds;
- Customer service experience is a plus;
- Time management : Managing one’s time and the time of others;
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents;
- Communicating : Conveying information to others in an effective manner;
- Persuasion : Persuading others to change their minds or behavior;
- Service Orientation — Actively looking for ways to help people.