Counter Sales Representative

Counter Sales Representative Job Description Template

Our company is looking for a Counter Sales Representative to join our team.


  • Effectively communicate and offer ancillary products and services to enhance customer’s travel experience;
  • Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience;
  • Qualify and process customer rentals with accuracy and attention to detail;
  • Resolve customer issues and concerns professionally using effective customer service techniques;
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines;
  • Achieve personal sales goals while supporting the goals of the team;
  • Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures;
  • Keep showroom stocked and clean;
  • Handle inter-company transfers;
  • Handle incoming customer phone calls;
  • Coordinate deliveries with customers;
  • Assist customers at counter;
  • Welcome customers to the store and answer their questions;
  • Establish, develop and maintain positive business and customer relationships.


  • Ability to lift up to 20 pounds;
  • Ability to sit for 20+ minutes at a time;
  • Ability to climb up and down ladders;
  • Driving record clear of any major or repeated infractions;
  • Ability to reach, bend, twist, kneel, lift up to 50+ pounds;
  • Ability to handle large odd shaped items and stock items in overhead areas Benefits;
  • Ability to push/pull at least 20+ pounds;
  • Customer service experience is a plus;
  • Time management : Managing one’s time and the time of others;
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents;
  • Communicating : Conveying information to others in an effective manner;
  • Persuasion : Persuading others to change their minds or behavior;
  • Service Orientation — Actively looking for ways to help people.