Front Counter Team Member Job Description Template
Our company is looking for a Front Counter Team Member to join our team.
Responsibilities:
- Communicate clearly with guests, fellow team members and leaders;
- Comply with Steritech and Health Inspection Standards;
- Neatly and accurately stock products and supplies;
- Maintain a sanitary and safe restaurant by mopping,sweeping floors,removing trash,cleaning equipment, and keeping restrooms/playground clean and neat;
- Investigating and resolving customer complaints;
- Explaining products and services to customers;
- Able to lift, push and pull up to 40 pounds;
- Always courteously greet guests,take orders,explain and suggest menu items;
- Completing tasks and ensuring that products and guests’ experience are consistent with our brand, culture and excellence;
- Obtain Food Handler Card within 30 days of Hire;
- Preparing, assembling and serving products to food stations and guests;
- Entering and processing customer orders;
- Stand for periods of up to 3.5 hours in length;
- Welcome and identifying customer needs;
- Monitor inventory to ensure product is in stock.
Requirements:
- A desire to work hard in serving others;
- Focused and passionate about work;
- Current Food Handlers Card;
- Must be able to obtain a work permit, if a minor;
- Ability to work in a fast-paced environment;
- Love for people;
- A hunger to grow;
- Positive attitude;
- Experience working in a team oriented environment;
- Ability to work and move with a sense of urgency;
- Ability to thrive in a fast-paced environment;
- Previous experience in customer service, sales, or other related fields;
- Ability to multi-task and take initiative, giving your best at all times;
- Ability to build rapport with customers.