Front Desk Sales Associate Job Description Template
Our company is looking for a Front Desk Sales Associate to join our team.
Responsibilities:
- Assists in maintaining professional front desk and reception area;
- Establish relationships with members and guests to grow and retain a client base;
- Help clients understand the benefits of regular massage, skin care and stretch;
- Assists in maintaining cleanliness of therapy rooms, common areas and store room;
- Needs to be able to work flexible hours including nights and weekends;
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive;
- Various duties and projects as assigned by Clinic Management.
Requirements:
- Follow proper filing procedures/file maintenance;
- Team player;
- Communicate sales promotions and service options with clients;
- Promote health/wellness benefits of massage therapy;
- Maintain a professional and clean work environment & appearance;
- Membership education and sales – including sales goals and incentives;
- Perform various other duties as assigned;
- Provide excellent customer service to members/guests;
- Answer phones, book appointments, sell memberships, gift cards and upgrades;
- Must have proficient computer skills;
- Must be fluent in English and have excellent communication skills via in person, phone and email;
- Ability to learn and use the Club Ready software system;
- Excellent sales, communication, and customer service skills required;
- Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail;
- Ability to stand or sit for up to 8 hours throughout the workday.