Internet Sales Representative

Internet Sales Representative Job Description Template

Our company is looking for a Internet Sales Representative to join our team.

Responsibilities:

  • Handling heavy inbound and outbound calls;
  • Follow-up calls with a commitment to increase customer service satisfaction with each and every customer;
  • Experience with Internet Sales is preferred;
  • Automotive experience is required;
  • Tracks sold vehicles;
  • Follows up with appointments and missed appointments;
  • Tracks and follows up with hot sheets;
  • Works with internet sales leads by contacting customers and setting an appointment for a dealership visit;
  • Answers all incoming Sales calls using script;
  • Contacts unsold Showroom traffic leads using a script;
  • Follows up with all non-appointment incoming sales calls;
  • Confirms all pending appointments (sales and service);
  • Follows up with aged sales leads;
  • Performs other duties assigned by department manager.

Requirements:

  • Ability to efficiently enter accurate information into computerized tracking system;
  • Excellent verbal and written communication & computer skills;
  • Strong attention to detail and sense of URGENCY;
  • Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills;
  • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer;
  • Ability to pass pre-employment drug screening;
  • High school diploma or equivalent;
  • Eligible to work in the U.S;
  • Previous experience with the process of the scripts, power tracks, and alternative choices;
  • Previous call center experience highly desirable;
  • Some weekend and holiday work required;
  • Professional appearance and confident phone voice/skills;
  • High school diploma or GED required; post secondary education or coursework desired;
  • Strong computer and internet skills (multiple platforms);
  • An impressive work ethic.