Leasing Professional

Leasing Professional Job Description Template

Our company is looking for a Leasing Professional to join our team.


  • Greet new residents and assist with the move-in process;
  • Inspect apartments prior to move-in to ensure market ready status;
  • Qualify potential residents;
  • Enter into the computer data relative to residents and potential residents in accordance with company policy;
  • Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner;
  • Occasional weekend hours may be required;
  • Become certified as a Leasing Specialist through the company in-house training program;
  • Be aware of company and community policies and be able to explain them to residents and potential residents;
  • Respond to resident request promptly and courteously and to help resolve resident issues;
  • Maintain a courteous and helpful attitude at all times;
  • Assist in the leasing activities and resident relations;
  • Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios;
  • Show the model and available ready vacancies;
  • Be aware of the rent levels and amenities of competitive communities;
  • Maintain courteous & helpful demeanor with owners, residents, prospective residents, coworkers, vendors, etc.


  • Minimum two years’ experience in Sales and/or Customer Service;
  • Must have or be willing to learn computer skills;
  • Superior customer service and polished communication skills;
  • Demonstrate sales and marketing skills;
  • Must be able to obtain licenses when required by state;
  • Excellent customer service and interpersonal skills; ability to relate to others;
  • Ability to cope with and defuse situations involving angry or difficult people;
  • Ability to read and comprehend reports;
  • Ability to perform basic mathematical and accounting functions;
  • Ability to consistently meet deadlines;
  • Ability to use general office equipment;
  • Bachelor’s degree in business is preferred;
  • Good organizational skills;
  • Generally, no prior training is required. However, completion of in-house training in leasing is required within the first 90 days of employment;
  • Understand and follow posted work rules and procedures.