Membership Advisor

Membership Advisor Job Description Template

Our company is looking for a Membership Advisor to join our team.

Responsibilities:

  • Performs the Essential Functions and Responsibilities as described (other duties may be assigned);
  • Attends departmental meetings and any other meetings as requested;
  • Parks in team member designated areas;
  • If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution;
  • Systematically follow up with prospective members;
  • Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement;
  • Assist prospective members in finding the right membership options for them with acac;
  • Support members by resolving club or account related issues;
  • Helps with Service Day;
  • Reads, signs, and abides by the policies included in the Team Member Handbook;
  • Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean;
  • Helps with acac programs, special events, or activities outside department;
  • Checks acac email daily;
  • Attends New Hire Launch within 30 days of employment;
  • Proactively seek out opportunities to build member base and promote acac.

Requirements:

  • Must be able to stand, move, walk, and bend for the duration of a shift;
  • Current CPR, First Aid, and AED certifications a plus;
  • Able to work varied shifts, including days, evenings, weekends, and holidays;
  • Prior customer service experience highly desired;
  • Prior professional sales experience in commission-based role;
  • College degree preferred;
  • Must enjoy working in a team environment;
  • Must be available to work during the hours outlined in the Job Description;
  • High school diploma or GED required; college degree preferred;
  • Highly collaborative, get-it-done nature;
  • Exceptionally member service oriented with excellent customer service skills;
  • Able to proactively create sales leads through referrals and outreach;
  • Knowledgeable about ongoing acac programs and able to answer questions pertaining to programs and/or registration;
  • Highly dependable and prompt;
  • Willing to and take the initiative to learn about acac programs and events.