Membership Advisor Job Description Template
Our company is looking for a Membership Advisor to join our team.
Responsibilities:
- Performs the Essential Functions and Responsibilities as described (other duties may be assigned);
- Attends departmental meetings and any other meetings as requested;
- Parks in team member designated areas;
- If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution;
- Systematically follow up with prospective members;
- Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement;
- Assist prospective members in finding the right membership options for them with acac;
- Support members by resolving club or account related issues;
- Helps with Service Day;
- Reads, signs, and abides by the policies included in the Team Member Handbook;
- Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean;
- Helps with acac programs, special events, or activities outside department;
- Checks acac email daily;
- Attends New Hire Launch within 30 days of employment;
- Proactively seek out opportunities to build member base and promote acac.
Requirements:
- Must be able to stand, move, walk, and bend for the duration of a shift;
- Current CPR, First Aid, and AED certifications a plus;
- Able to work varied shifts, including days, evenings, weekends, and holidays;
- Prior customer service experience highly desired;
- Prior professional sales experience in commission-based role;
- College degree preferred;
- Must enjoy working in a team environment;
- Must be available to work during the hours outlined in the Job Description;
- High school diploma or GED required; college degree preferred;
- Highly collaborative, get-it-done nature;
- Exceptionally member service oriented with excellent customer service skills;
- Able to proactively create sales leads through referrals and outreach;
- Knowledgeable about ongoing acac programs and able to answer questions pertaining to programs and/or registration;
- Highly dependable and prompt;
- Willing to and take the initiative to learn about acac programs and events.