Parts Counter

Parts Counter Job Description Template

Our company is looking for a Parts Counter to join our team.


  • Handle cash, credit card, and other purchasing transactions;
  • Operate the electronic and paper cataloging system to retrieve up to date parts information;
  • Operate the store point of sale system (TAMS) to search for parts and customer accounts, and to invoice and pull orders;
  • Effectively communicate features, benefits, and warranty policy information to customers;
  • Provide exceptional customer service to all store customers;
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times;
  • Assist both retail and wholesale customers with their auto parts questions and needs, either in person, via the telephone, or through online ordering;
  • Pull and prepare inventory orders for customer pick up or delivery;
  • Assisting customers;
  • Ordering/restocking parts.


  • Auto parts knowledge and experience preferred;
  • Automotive background a PLUS;
  • Able to adjust and adapt to changes;
  • Must pass background and drug screen;
  • Computer Literacy, knowledge of word and excel;
  • Strong understanding of parts required;
  • Fleet Sales experience is a plus;
  • Valid driver’s license;
  • Must be able to follow directions;
  • Excellent customer service. Able to communicate and interact in a positive and professional manner;
  • Basic Computer skills;
  • Knowledge of rental equipment;
  • Prefer experience in the rental industry;
  • Sales experience preferred;
  • Good interpersonal skills.