Patient Access Representative Job Description Template
Our company is looking for a Patient Access Representative to join our team.
Responsibilities:
- Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions;
- Performs clerical and reception duties associated with patient registration;
- Assists with coordination of activities related to insurance pre-certification/authorization;
- Performs other duties as assigned;
- Answering phones in a friendly, helpful and welcoming manner, within SSM Health Standards;
- Closing each encounter in a friendly, helpful manner;
- Registering new patients, completely and accurately;
- Assisting patients in scheduling an appointment that meets their needs;
- Collecting Co-payments at the time of service;
- Demonstrating a resourceful nature and actions when patients and/or internal customers have questions;
- Verifying demographic and insurance information is complete and accurate;
- Greeting patients immediately, in a friendly, helpful and welcoming manner;
- Provides exceptional customer service to patients which establish a positive first impression.
Requirements:
- Demonstrated working knowledge of PC/CRT/printer;
- Ability to work in a fast-paced environment;
- Understanding of Compliance standards preferred;
- Minimum typing skills of 35 wpm;
- One year pre-registration, registration, admitting, or customer service experience;
- Excellent customer service skills;
- Performs required pre-certification and deposit collection;
- Revises, adds and updates pertinent patient demographic and financial information in accordance to hospital policy and department procedure;
- Ability to utilize computers and utilize various programs;
- Maintains good relations with all parties and respects patient’s right to privacy;
- Notifies patients or family members of any insurance coverage issues that may result in coverage reductions;
- Obtains all required documents and signatures;
- Prior experience obtaining pharmacy and clinical authorizations preferred;
- Medical Terminology;
- Familiarization with medical terminology and prior healthcare experience preferred.