Rental Sales Agent Job Description Template
Our company is looking for a Rental Sales Agent to join our team.
Responsibilities:
- Answer the phones to assist customers in a friendly, helpful and prompt manner;
- Prepare the Rental Agreement Folder with all required information;
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required;
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc;
- Review all charges at the time of vehicle return;
- Offer optional products to meet customer wants and needs;
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges;
- Ensure that the return date and time on the rental agreement is accurate;
- Assist customers by effectively resolving all customer service issues;
- Use company approved sales and service techniques when determining customer needs;
- Qualify each customer using our company rental requirement guidelines;
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience;
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience;
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines;
- Achieve personal sales goals while supporting the goals of the team.
Requirements:
- High School Diploma or G.E.D. required;
- Must be at least 18 years old;
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future;
- Must have a minimum of 2 years of commission or incentive based sales experience;
- Must have a minimum of 6 months of sales experience;
- No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI);
- Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years;
- Apart from religious observation, must be able to work the following shift/schedule: Wednesday, Thursday, Friday 4 PM – 1 AM;
- Apart from religious observation, must be able to work nights and weekends;
- Must have a minimum of 6 months of commission or incentive based sales experience;
- Must be avalible to work 40 hours a week including nights and weekends;
- Must have a minimum of 6 months customer service experience;
- Apart from religious observation, must be able to work the following shift/schedule: Sunday-Thursday 5:00pm-12:00am;
- Saturday and Sunday 8am-3pm;
- Must be available to work one of the following schedules: Saturday and Sunday 3pm-12am OR.