Retail Sales Representative Job Description Template
Our company is looking for a Retail Sales Representative to join our team.
Responsibilities:
- Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding;
- May perform other duties as required;
- Demonstrate WAVE’s various products and services to inbound customer traffic at the retail center;
- Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries;
- Review customer’s current level of service and introduce new services as appropriate;
- Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positive;
- Conduct price and feature comparisons to facilitate purchasing;
- Provide accurate information (e.g. product features, pricing and after-sales services);
- Basic computer skills;
- Ability to work with management to achieve sales goals;
- Provide customer feedback to the Store Manager;
- Stay up-to-date with new products/services;
- Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times);
- Stay up-to-date with new products;
- Coordinate with the Retail Sales Representatives team to provide excellent customer service.
Requirements:
- Actively listening to customers to provide them solutions that simplify and organize their lives;
- Using your passion for cutting edge technology to generate sales;
- Creating personal connections to make tech look simple;
- Unlocking customer confidence in the best things about their products so they can immediately enjoy them;
- Exhibits the ability to follow direction and possesses the ability to follow through;
- Phone customer support/service related background in call center environment preferred;
- Cable Television industry experience preferred;
- Ability to learn and retain new information and concepts quickly;
- Able to diagnose and solve problems;
- Telecommunications experience preferred;
- 21 years of age or older;
- High school diploma or State-issued equivalency certificate;
- Experienced in writing simple correspondence;
- Experienced in reading and comprehending simple instructions, short correspondence, and memos;
- Bachelor’s degree plus 2 years retail sales experience or 2 years wine sales experience.