Event Captain Job Description Template
Our company is looking for a Event Captain to join our team.
Responsibilities:
- Coordinate with event planners to identify ways to improve future events;
- THIS IS NOT AN EVENT PLANNER POSITION – this position is very similar to that of a shift leader;
- Ensure all check out processes are completed;
- Create server duties prior to staff rally;
- Execute catering events from start to finish;
- Manage and delegate a staff of up to 30 team members;
- Ensure guest and client satisfaction;
- Must wear required uniform and maintain a neat, clean and well-groomed appearance;
- Greet guests and continually monitor to ensure quality guest satisfaction;
- Maintain a clean and orderly work environment;
- Review the BEO, floorplan, event checklist, staff sheet, and any other papers in the event packet prior to every event;
- Inform managers of guest comments/complaints;
- Coordinate all banquet activities to ensure that each course is served in accordance to the banquet timeline;
- Ensure that all guest requests are promptly addressed;
- Provide prompt, professional and courteous service during banquet functions.
Requirements:
- Ability to lift up to 40 pounds and be on your feet for up to 12 hours at a time;
- Must be able to work in high pressure scenarios;
- Knowledge of food & beverage etiquette;
- Must have strong communication skills and leadership skills;
- High school diploma preferred;
- Ability to drive vans and box trucks and navigate to different venues;
- Punctuality and a positive attitude are an absolute requirement;
- Previous event catering experience required;
- Critical thinking;
- Ability work in a walking or standing manor for long periods of time;
- Communicate well to staff, clients, and guests;
- Maturity of judgment and behavior;
- Work evening, weekends, and holidays;
- Work well under pressure and in a high paced environment.