{"id":25670,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=customer-support-manager"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"customer-support-manager","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/management\/customer-support-manager\/","title":{"rendered":"Customer Support Manager"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-customer-support-manager\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-customer-support-manager\">\n        <strong> View Customer Support Manager jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Customer Support Manager Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Customer Support Manager to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Apply lean methodology to create a culture of innovative thinking and continuous improvement to achieve end-to-end objectives;<\/li><li>Maintain proper reports &#038; tracking;<\/li><li>Assist customers in various platforms including phone, web chat, &#038; email;<\/li><li>Work with Supervisors to develop a staffing plan based on call volume and ensure that appropriate resources are in place at all times;<\/li><li>Manage department workload by monitoring productivity and service quality, and ensuring team performance meets and exceeds KPIs and SLAs;<\/li><li>Communicate any initiatives, operational changes, and other important information to the team;<\/li><li>Assist with other departments as needed;<\/li><li>Respond directly and independently to customer inquiries and recommend escalations if needed to ensure timely resolutions and quality control;<\/li><li>Analysis of customer success metrics via hubspot with insight on how to leverage data to make decisions;<\/li><li>Provide in-depth and personalized product demonstrations as needed;<\/li><li>Other duties as assigned;<\/li><li>Establish new SOPs and KPIs for the Superpedestrian Support Team;<\/li><li>Build from the ground up new systems for Supporting Superpedestrian&#8217;s products;<\/li><li>Lead and coach a team of internal and external support specialists;<\/li><li>Manage Customer Support for all Superpedestrian mobility ventures.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Excellent written and communication skills;<\/li><li>Extremely organized and able to work quickly and calmly to meet the demands of time-sensitive client projects;<\/li><li>High energy and positive, &#8220;get it done&#8221; attitude;<\/li><li>3-5 years of experience in customer service or client relations (preferred);<\/li><li>Minimum of 8 years of experience in customer support;<\/li><li>Genuine care and concern for the user experience;<\/li><li>Proven aptitude to quickly understand business models and metrics;<\/li><li>Bachelor\u2019s degree strongly preferred;<\/li><li>Minimum of 6 years of experience managing a team;<\/li><li>You&#8217;re empathetic, able to feel the emotions of others and diffuse tough situations;<\/li><li>Excellent people skills and high EQ;<\/li><li>Tech-savvy and able to learn and use our technology;<\/li><li>Impeccable interpersonal, organizational, problem-solving and leadership skills;<\/li><li>Entrepreneurial spirit;<\/li><li>Advanced knowledge working with Microsoft Office products.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Customer Support Manager?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/customer-service-manager\/\" >Customer Service Manager<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/member-service-manager\/\" >Member Service Manager<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/client-support-manager\/\" >Client Support Manager<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/product-support-manager\/\" >Product Support Manager<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/customer-care-manager\/\" >Customer Care Manager<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Customer Support Manager?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-customer-service-manager\" >Customer Service Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-member-service-manager\" >Member Service Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-client-support-manager\" >Client Support Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-product-support-manager\" >Product Support Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-customer-care-manager\" >Customer Care Manager Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Customer Support Manager Job Description Template Our company is looking for a Customer Support Manager to join our team. Responsibilities: Apply lean methodology to create a culture of innovative thinking and continuous improvement to achieve end-to-end objectives; Maintain proper reports &#038; tracking; Assist customers in various platforms including phone, web chat, &#038; email; Work with &#8230; <a title=\"Customer Support Manager\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/management\/customer-support-manager\/\">Read more <span class=\"screen-reader-text\">Customer Support Manager<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-25670","post","type-post","status-publish","format-standard","hentry","category-management"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/25670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=25670"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/25670\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=25670"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=25670"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=25670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}