{"id":25969,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=customer-support-engineer"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"customer-support-engineer","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/customer-support-engineer\/","title":{"rendered":"Customer Support Engineer"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-customer-support-engineer\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-customer-support-engineer\">\n        <strong> View Customer Support Engineer jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Customer Support Engineer Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Customer Support Engineer to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Partner with product team for continuous improvement;<\/li><li>Maintain flexibility to resolve constantly changing customer priorities;<\/li><li>Ensure equipment enhances customer production;<\/li><li>Document findings and ensure that HyperScience\u2019s support knowledge base is utilized effectively and maintained and expanded over time;<\/li><li>Provide telephone, screen sharing, and ticket-based (Zendesk) support to troubleshoot issues with our customers;<\/li><li>Provide world class customer experience by delivering satisfaction to every case for every customer;<\/li><li>Maintain strong lines of communication;<\/li><li>Assist Unit level sites as needed with responding to Action Requests (AR) questions related to hardware dispositions;<\/li><li>Participate in the 24\/7 support on call duty for production down tickets;<\/li><li>Repair and modify equipment at customer facility;<\/li><li>Escalate urgent problems requiring more in-depth knowledge to others on the team, or to developers or management as appropriate;<\/li><li>Provide timely responses to numerous technical questions related to various hardware to ensure uninterrupted daily flight operations;<\/li><li>Travel to depots or field sites when required to facilitate engineering investigations (EI);<\/li><li>Evaluate equipment to determine type and extend of problem;<\/li><li>Support Analytical Condition Inspections (ACI) for lead the fleet engines in support of limit expansion and hardware evaluation upon operation.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Basic automation functionality on assigned equipment set. Develops technical proficiency in understanding automation with exposure to various systems;<\/li><li>Familiarity troubleshooting\/understanding LAN\/WAN environments, Active Directory, DNS, multiple OS platforms;<\/li><li>5 years of experience in an engineering\/technical role;<\/li><li>Curious and able to troubleshoot challenges;<\/li><li>2 years of relevant work experience;<\/li><li>Proficiency in Microsoft Office suite required;<\/li><li>Work experience in a Customer support \/ Engineering role in IoT or cellular device development would be a definite plus;<\/li><li>Strong communication skills, both written and verbal;<\/li><li>Bachelor\u2019s degree;<\/li><li>Web Proxy support experience;<\/li><li>Experience with file store management;<\/li><li>Able to work independently or in a team environment;<\/li><li>Strong analytical and data analysis skills are must to have;<\/li><li>Experience on KLA Archer based systems;<\/li><li>Experience with machine learning products is a plus.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Customer Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer\/\" >Technical Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/senior-customer-support-engineer\/\" >Senior Customer Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/customer-service-engineer\/\" >Customer Service Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/support-engineer\/\" >Support Engineer<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/technical-support-engineer-1\/\" >Technical Support Engineer 1<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Customer Support Engineer?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer\" >Technical Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-senior-customer-support-engineer\" >Senior Customer Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-customer-service-engineer\" >Customer Service Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-support-engineer\" >Support Engineer Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-technical-support-engineer-1\" >Technical Support Engineer 1 Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Customer Support Engineer Job Description Template Our company is looking for a Customer Support Engineer to join our team. Responsibilities: Partner with product team for continuous improvement; Maintain flexibility to resolve constantly changing customer priorities; Ensure equipment enhances customer production; Document findings and ensure that HyperScience\u2019s support knowledge base is utilized effectively and maintained and &#8230; <a title=\"Customer Support Engineer\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/computer-and-information-technology\/customer-support-engineer\/\">Read more <span class=\"screen-reader-text\">Customer Support Engineer<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-25969","post","type-post","status-publish","format-standard","hentry","category-computer-and-information-technology"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/25969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=25969"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/25969\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=25969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=25969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=25969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}