{"id":26523,"date":"2020-03-26T00:00:00","date_gmt":"2020-03-25T21:00:00","guid":{"rendered":"\/job-description\/?p=customer-reference-manager"},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T21:00:00","slug":"customer-reference-manager","status":"publish","type":"post","link":"https:\/\/jooble.org\/job-description\/sales\/customer-reference-manager\/","title":{"rendered":"Customer Reference Manager"},"content":{"rendered":"\n    \n    <div class=\"wp-block-button aligncenter is-style-fill\">\n        <a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/jooble.org\/jobs-customer-reference-manager\" style=\"background-color:#0b71d9;color:#ffffff;border-radius:3px\" rel=\"https:\/\/jooble.org\/jobs-customer-reference-manager\">\n        <strong> View Customer Reference Manager jobs<\/strong>\n        <\/a>\n    <\/div>\n    \n    \n    \n    <div class=\"wp-block-group has-background\" style=\"background-color:#eff2f6\">\n        <div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n        \n            <h2 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Customer Reference Manager Job Description Template<\/h2>\n        \n        \n        \n            <p class=\"wp-block-paragraph\">Our company is looking for a Customer Reference Manager to join our team. <\/p>\n        \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Responsibilities:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Work with customer-facing teams to identify and cultivate customer references;<\/li><li>Interact with corporate communications and field marketing teams to fulfill customer needs;<\/li><li>Implement the systems and processes that are necessary to create a world-class customer reference program;<\/li><li>Ensure our customer reference database is current and accurate;<\/li><li>Create and maintain in-depth customer profiles and contacts;<\/li><li>Maintain accountability for the use of the customer references used by sales and in marketing materials;<\/li><li>Manage reference request fulfillment and track reference activity and outcomes;<\/li><li>Measure and report on the overall program against business goals \u2013 by region, industry, product, etc;<\/li><li>Work with sales and customer success to identify top reference accounts and cultivate AuditBoard champions;<\/li><li>Oversee and manage the customer reference system, ReferenceView;<\/li><li>Coordinate customer interviews and the strategy in addition to managing the internal\/external review, approvals and posting process;<\/li><li>Develop great relationships with customers and AuditBoard team members;<\/li><li>Track use of customer references, including written success studies, quotes, peer-to-peer references, audio, video, and AR\/PR contacts;<\/li><li>Assist with the creation and management of customer advisory boards, along with engaging customers for peer user reviews and feedback.<\/li><\/ul>\n    \n    \n    \n        <h3 class=\"has-text-color wp-block-heading\" style=\"color:#1c7ebc\">Requirements:<\/h3>\n    \n\n    \n        <ul class=\"wp-block-list\"><li>Impressive organizational and project management skills;<\/li><li>Understanding of sales and customer success;<\/li><li>Proven history of working with senior management (VP and C-Level) is desired;<\/li><li>Experience with customer relationship management systems;<\/li><li>Comfortable with influencing and communicating with all levels of an organization;<\/li><li>Desire to work in a fast-paced environment and manage multiple projects at once;<\/li><li>Experience with ReferenceView or similar reference tool;<\/li><li>3-5+ years of sales or marketing experience in B2B technology industry;<\/li><li>Able to multitask and promptly handle ad-hoc requests under tight timeframes;<\/li><li>2+ years experience working in a customer reference role or related discipline;<\/li><li>Customer first, detail-oriented personality;<\/li><li>Excellent communication, collaboration skills, enthusiastic, intelligent, hard-working, results-oriented;<\/li><li>Bachelor\u2019s degree in Marketing, Communications, Business Administration or related area;<\/li><li>Experience working with a customer reference program or in a customer-facing role;<\/li><li>Fluid communicator who is comfortable talking with customers.<\/li><\/ul>\n    \n    \n    <\/div><\/div>\n    \n    \n    \n    <header class=\"entry-header\">\n    <div itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What job descriptions are similar to Customer Reference Manager?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/marketing-technology-manager\/\" >Marketing Technology Manager<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/sr-marketing-specialist\/\" >Sr. Marketing Specialist<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/life-physical-and-social-science\/environmental-project-manager\/\" >Environmental Project Manager<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/job-description\/management\/marketing-operations-manager\/\" >Marketing Operations Manager<\/a><\/li>\n<\/ul>\n    <\/div>\n    <\/div>\n    \n    <div itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <h3 itemprop=\"name\">What jobs are similar to Customer Reference Manager?<\/h3>\n    <div itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n    <div itemprop=\"text\">\n        <ul>\n<li><a href=\"https:\/\/jooble.org\/jobs-marketing-technology-manager\" >Marketing Technology Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-sr.-marketing-specialist\" >Sr. Marketing Specialist Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-environmental-project-manager\" >Environmental Project Manager Jobs<\/a><\/li>\n<li><a href=\"https:\/\/jooble.org\/jobs-marketing-operations-manager\" >Marketing Operations Manager Jobs<\/a><\/li>\n<\/ul>\n    <\/div><\/div>\n    <\/div><\/div><\/div>\n    <\/header>\n\n    \n    ","protected":false},"excerpt":{"rendered":"<p>Customer Reference Manager Job Description Template Our company is looking for a Customer Reference Manager to join our team. Responsibilities: Work with customer-facing teams to identify and cultivate customer references; Interact with corporate communications and field marketing teams to fulfill customer needs; Implement the systems and processes that are necessary to create a world-class customer &#8230; <a title=\"Customer Reference Manager\" class=\"read-more\" href=\"https:\/\/jooble.org\/job-description\/sales\/customer-reference-manager\/\">Read more <span class=\"screen-reader-text\">Customer Reference Manager<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-26523","post","type-post","status-publish","format-standard","hentry","category-sales"],"_links":{"self":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/26523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/comments?post=26523"}],"version-history":[{"count":0,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/posts\/26523\/revisions"}],"wp:attachment":[{"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/media?parent=26523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/categories?post=26523"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jooble.org\/job-description\/wp-json\/wp\/v2\/tags?post=26523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}